Contact Us

We’re here to help.

If you have a question about your order, shipping, returns, warranty, or product usage, our Customer Care team is ready to assist you.

We aim to respond within 24–48 business hours. During peak periods, response times may vary slightly.

Before You Contact Us

You may find quick answers on our:

If you still need assistance, please complete the form below and include as much detail as possible so we can support you efficiently.

Returns & Refund Requests

For return approvals, please email:

returns@aurrelle.com

Include:

  • Your order number
  • Reason for return
  • Photos (if reporting damage or defect)

For full eligibility details, please review our Returns & Refund Policy.

Order Tracking

If your order has shipped, you should have received a tracking email.
If you haven’t received tracking information within 3 business days of placing your order, please reach out below.

Submit Your Inquiry

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