How can we help with Lucine?

At Aurrelle, we believe exceptional products deserve exceptional support. Our Customer Care team is here to keep your experience seamless and fully supported, from the moment you order to long after delivery.

We aim to respond within 24–48 business hours. During peak periods response times may vary slightly, but every message matters to us.

Lifestyle photograph of a woman using the Aurrelle Lucine InfraSonic hairdryer

Jump to: Quick tasks · Orders & shipping · Returns · Warranty · Contact

Quick tasks

Start using Lucine: Power, temperature, InfraSonic, IR and attachments in 45 seconds.
Find my settings: Starting airflow, temperature, attachment and technique for your hair.
Clean the filter: Monthly filter care in five clear steps.
Troubleshoot: No power, low airflow, unexpected shutdown, IR and unusual heat.

Orders & shipping

Do you ship internationally?

Yes, we ship across the UAE and to selected international destinations. Available countries and shipping options are shown at checkout.

How long does shipping take?

Orders are processed within 1–3 business days after payment confirmation. Estimated delivery times after dispatch: UAE within 2 business days, with free standard shipping; GCC within 5 business days, with shipping charges shown at checkout; other international destinations 5–14 business days. These are estimates, not guaranteed delivery dates. Transit may take longer during regional conflict, customs clearance, carrier disruption, public holidays or peak periods. For full details, see our Shipping Policy.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking details. If you have not received tracking information within 3 business days of placing your order, please reach out through our Contact page.

Returns & refunds

We offer a 15-day return window from the date you receive your order. Due to hygiene and safety reasons, hair devices must remain unopened and unused to be eligible for return.

To start a return, email returns@aurrelle.com. For complete eligibility details, see our Returns & Refund Policy.

Warranty & product support

Aurrelle products are crafted with precision and undergo strict quality control before shipment. If your device arrives damaged or develops a verified defect, we will guide you through the next steps promptly and fairly.

Lucine includes a 2-year warranty: Golden coverage in Year 1 and Standard coverage in Year 2. Eligible owners can extend to 4 total years of Golden Warranty coverage at no charge; see the extension requirements on the Warranty page.

Payments & security

We process payments securely through trusted providers. Your payment information is encrypted and handled according to industry security standards. To learn more, review our Privacy Policy.

Contact a person

Choose a task above, or ask Aurrelle directly. Email support@aurrelle.com, or use our Contact page. Please include your order number when your question is about an existing order.