كانت لدي حوالي عشرين سؤالاً قبل الطلب، وأجاب الفريق عن كل سؤال بصبر، حتى الأسئلة البسيطة. شعرت بالاهتمام منذ الرسالة الأولى.
Lucine warranty
Every Lucine includes a 2-year warranty from the original purchase date, and you can extend it to 4 total years of full Golden Warranty coverage, free.
Coverage at a glance
| Period | Warranty | Covers |
|---|---|---|
| Year 1 | Golden (automatic) | Everything: malfunction, misuse and accidental damage, with immediate replacement |
| Year 2 | Standard (automatic) | Manufacturer problems: defects from production, materials or workmanship |
| Years 1 to 4 | Golden, extended (free, via Route A or B) | Everything, for all 4 years from the purchase date |
Jump to: Base warranty · Extend to 4 years · What's covered · How to claim
Your base warranty: 2 years, included automatically
No activation needed. From the moment you receive Lucine, you're covered in two tiers.
Year 1: Golden Warranty
Covers Lucine against everything: malfunction, misuse and accidental damage, with immediate replacement, unless the damage is intentional. This is Aurrelle's highest level of protection, active automatically for your first year.
Year 2: Standard Warranty
Covers Lucine against manufacturer problems: defects and malfunctions arising from production, materials or workmanship. Year 2 does not cover misuse, accidental damage or normal wear.
Extend to 4 total years of Golden Warranty
Instead of stepping down to Standard coverage in Year 2, keep full Golden Warranty protection against everything, with immediate replacement, for all 4 years from the original purchase date. Extension is free and granted through either route below. A replacement does not restart the warranty period.
Route A: Social media, within 5 days
- Publish a Lucine review on aurrelle.com.
- Add live product or package pictures along with your opinion.
- Post a Reel or post using Lucine, tagging @aurrelle.world and using #Aurrelle #Lucine #Hairdryer.
- Send both links to Aurrelle by email or WhatsApp.
Aurrelle activates your 4-year Golden Warranty once both are received.
Route B: Refer & Save, within 15 days
- Request your complimentary Aurrelle referral discount code from support@aurrelle.com.
- Share your code with friends or family.
- Once 2 referred friends or family place an order using your code, Aurrelle activates your 4-year Golden Warranty.
What's covered, and what isn't
What Golden Warranty covers
Malfunction and accidental damage, including everyday accidents like drops and spills, with immediate replacement. Exclusions: intentional damage, incompatible voltage or electrical misuse, and neglect.
What Standard Warranty covers
Manufacturer problems only: defects and malfunctions arising from production, materials or workmanship.
What is not covered, under either tier
Intentional damage, incompatible voltage or electrical misuse, neglect, loss, theft, normal cosmetic wear that does not stop the product from functioning, unauthorised repair, or commercial use outside the purchased program.
How to request warranty support
What we need: order number, product serial number, a description of the issue and clear photos or a short video.
- Email support@aurrelle.com.
- Include your Aurrelle order number or proof of purchase.
- Describe the problem and attach clear photos or video if useful.
- Wait for Aurrelle's instructions before sending Lucine anywhere.
- Do not open or repair Lucine yourself.
Aurrelle will review the information you send and reply with the next service step.