Lucine warranty

Every Lucine includes a 2-year warranty from the original purchase date, automatically split into two tiers of protection — and every customer can extend to 4 total years of full Golden Warranty coverage, free, through one of two simple routes.

Ready to register your purchase? Activate your Lucine warranty.

Your Base Warranty — 2 Years, Included Automatically

No activation needed. From the moment you receive Lucine, you're covered in two tiers:

Year 1 — Golden Warranty

Covers Lucine against everything — malfunction, misuse and accidental damage — with immediate replacement, unless the damage is intentional. This is Aurrelle's highest level of protection, active automatically for your first year.

Year 2 — Standard Warranty

Covers Lucine against manufacturer problems: defects and malfunctions arising from production, materials or workmanship. Year 2 does not cover misuse, accidental damage or normal wear.

Golden Warranty — Extend to 4 Total Years

Instead of stepping down to Standard coverage in Year 2, extend and keep full Golden Warranty protection — against everything, with immediate replacement — for all 4 years from the original purchase date. Extension is free and granted through either route below. A replacement does not restart the warranty period.

Route A — Social Media, within 5 days

  1. Publish a Lucine review on aurrelle.com.
  2. Add live product or package pictures along with your opinion.
  3. Post a Reel or post using Lucine, tagging @aurrelle.world and using #Aurrelle #Lucine #Hairdryer.
  4. Send both links to Aurrelle by email or WhatsApp.

Aurrelle activates your 4-year Golden Warranty once both are received.

Route B — Refer & Save, within 15 days

  1. Request your complimentary Aurrelle referral discount code from support@aurrelle.com.
  2. Share your code with friends or family.
  3. Once 2 referred friends or family place an order using your code, Aurrelle activates your 4-year Golden Warranty.

What Golden Warranty Covers

Malfunction and accidental damage — including everyday accidents like drops and spills — with immediate replacement. Exclusions: intentional damage, incompatible voltage or electrical misuse, and neglect.

What Standard Warranty Covers

Manufacturer problems only: defects and malfunctions arising from production, materials or workmanship.

What is not covered, under either tier

Intentional damage, incompatible voltage or electrical misuse, neglect, loss, theft, normal cosmetic wear that does not stop the product from functioning, unauthorised repair, or commercial use outside the purchased program.

What we need

Order number, product serial number, a description of the issue and clear photos or a short video.

How to request warranty support

  1. Email support@aurrelle.com.
  2. Include your Aurrelle order number or proof of purchase.
  3. Describe the problem and attach clear photos or video if useful.
  4. Wait for Aurrelle's instructions before sending Lucine anywhere.
  5. Do not open or repair Lucine yourself.

Aurrelle will review the information you send and reply with the next service step.