Shipping policy

Shipping Policy

Last updated: January 28, 2026

At Aurrelle, we are committed to delivering your order safely, efficiently, and transparently.

If you have additional questions, you may visit our Customer Care page or Contact Support.

Do You Ship Internationally?

Yes. We ship within the United Arab Emirates and international destinations.
Available shipping options are displayed at checkout.

How Long Does Shipping Take?

Orders are processed within 1–3 business days after payment confirmation.

Estimated delivery times (from shipment date):

  • UAE: 1–3 business days

  • GCC: 3–7 business days

  • International: 5–14 business days

Delivery timelines may vary due to customs processing, carrier delays, or peak periods.

Order Processing

  • Orders are processed Monday–Friday (excluding public holidays)

  • Orders placed on weekends or holidays are processed the next business day

  • Once shipped, you will receive a tracking confirmation email

Shipping Carriers

We work with trusted logistics partners, including Aramex, to ensure reliable local and international delivery.

Customs, Duties & Taxes

For international shipments:

  • Customs duties, import taxes, or clearance fees may apply

  • These charges are not included in product prices or shipping fees

  • Customers are responsible for any applicable import charges

Aurrelle is not responsible for delays caused by customs authorities.

Tracking Your Order

Once your order has shipped, you will receive a tracking link via email.

If you have not received tracking information within 3 business days of placing your order, please visit Contact Support.

Incorrect or Incomplete Address

Please ensure your shipping details are accurate at checkout.

Aurrelle is not responsible for:

  • Delivery delays caused by incorrect addresses

  • Orders returned due to inaccurate shipping details

Additional shipping fees may apply for reshipment.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe:

  1. Check your tracking link

  2. Contact our team via Contact Support

We will investigate the issue with the carrier and assist you promptly.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of the packaging and product

We will assess the issue and arrange a resolution where applicable.

Need Further Assistance?

For general support, visit Customer Care.
For direct inquiries, please use our Contact Support