How can we help with Lucine?

Choose a task below or ask Aurrelle directly. Include your order number when your question is about an existing order.

Start using Lucine

Power, temperature, InfraSonic, IR and attachments in 45 seconds.

Starting airflow, temperature, attachment and technique for your hair.

Monthly filter care in five clear steps.

No power, low airflow, unexpected shutdown, IR and unusual heat.

Coverage, exclusions and how to request service.

Order processing, UAE delivery, tracking and delivery issues.

Email Aurrelle or use the contact form.