Aurrelle's Hair Dryer Warranty: What to Keep After Purchase

Every Lucine hair dryer includes an automatic 2-year Aurrelle hair dryer warranty from the date of your original purchase — no registration required for this base coverage. This guide explains what's covered, what documents to keep, and how to extend to 4 years of Golden Warranty protection for free.

What Does the Aurrelle Hair Dryer Warranty Cover?

Every Lucine includes a 2-year warranty automatically, split into two tiers: Year 1 is covered by the Golden Warranty, and Year 2 by the Standard Warranty. Every customer can also extend to 4 full years of Golden Warranty coverage, free, through one of two simple routes — no extra purchase required.

What documents should you keep after buying Lucine?

Keep two things safe from the moment your order arrives: your order confirmation (or any proof of purchase) and Lucine's product serial number. Both are what Aurrelle asks for if you ever need to file a warranty claim, so it's worth saving a copy — a screenshot or a photo of the box label works fine.

If you'd like your purchase on record with Aurrelle directly, you can also activate your Lucine warranty after checkout.

What does the Golden Warranty (Year 1) cover?

Your first year is covered by Aurrelle's Golden Warranty — Aurrelle's highest level of protection. It covers Lucine against malfunction, misuse, and accidental damage, with immediate replacement, unless the damage was intentional.

What does the Standard Warranty (Year 2) cover?

Your second year steps down to the Standard Warranty, which covers manufacturer problems only — defects and malfunctions arising from production, materials, or workmanship. It does not cover misuse, accidental damage, or normal wear.

How do you extend to 4 years of Golden Warranty coverage?

Instead of stepping down to Standard coverage in Year 2, you can extend and keep full Golden Warranty protection for all 4 years from your original purchase date — free, through either route below.

Route A — Social Media, within 5 days

1. Publish a Lucine review on aurrelle.com.
2. Add live product or package pictures along with your opinion.
3. Post a Reel or post using Lucine, tagging @aurrelle.world and using #Aurrelle #Lucine #Hairdryer.
4. Send both links to Aurrelle by email or WhatsApp.

Aurrelle activates your 4-year Golden Warranty once both are received.

Route B — Refer & Save, within 15 days

1. Request your complimentary Aurrelle referral discount code from support@aurrelle.com.
2. Share your code with friends or family.
3. Once 2 referred friends or family place an order using your code, Aurrelle activates your 4-year Golden Warranty.

What isn't covered, under either tier?

A few things stay excluded no matter which tier applies: intentional damage, incompatible voltage or electrical misuse, neglect, loss, theft, normal cosmetic wear that doesn't stop the product from functioning, unauthorised repair, and commercial use outside the purchased program.

How do you request warranty support?

1. Email support@aurrelle.com.
2. Include your Aurrelle order number or proof of purchase.
3. Describe the problem and attach clear photos or video if useful.
4. Wait for Aurrelle's instructions before sending Lucine anywhere.
5. Do not open or repair Lucine yourself.

Aurrelle will review the information you send and reply with the next service step.

For the complete policy, exclusions, and full terms, see the Lucine warranty page. Read this article in Arabic: ضمان سشوار أوريللي.